Sales Operations Manager

Sympower is developing the commercial capabilities of the organisation for the next phase of growth and strategic direction. As a part of this, we are building a Sales Operations function and are looking for results-driven and detail-oriented Sales Operations Manager to build and manage this team. Work will include optimisation of the sales processes, implementing KPIs and dashboards to improve efficiency, capturing and embedding best practices, and supporting the sales team to meet their objectives. This position will require a hands-on problem solving mindset and experience in B2B sales operations. It is ideally suited to a strategic thinker who excels in data analysis, process improvement, and working across different functions.

The position
Sympower is looking for a talented Sales Operations Manager with over five years of experience in sales operations, or similar. Our headquarters are in Amsterdam, but there is the option of working remotely with flexibility regarding location.

As the Sales Operations Manager your main tasks will be to design, build and manage a new Sales Operations function. You will be part of the Commercial team, reporting to the Head of Commercial. You will be managing a Sales Operations Analyst. You will also be responsible for coordination with multidisciplinary teams across the organisation including strategy, marketing, data and finance.

What is in it for you

We are committed to creating an inclusive and values based culture where everyone feels that they belong, and where everyone has the opportunity to do meaningful work.

We offer a market competitive compensation package,including but not limited to:

• 30 paid holiday days per year

• Remote office budget

• Working from home allowance

• Stock Appreciation Rights (SARs)

• Paid volunteer days

Learn about all of our benefits on our careers page.

What you will do

• Design, build and manage the Sales Operations function, including the development of processes and an operating model from scratch

• Training, recruitment and management of a Sales Operations team, as well as managing the onboarding of the commercial team to new ways of working around operations

• Development of lead lists and analytical support for country-specific commercial strategies, through close collaboration with strategy and marketing teams

• Process optimisation of sales, interacting closely with marketing and technical operations to own and report upon end-to-end process efficiency and effectiveness

• Sales data analysis and forecasting to identify trends, forecast sales, track progress and identify areas for improvement. We expect you to lead on generating reports and dashboards for the commercial team.

• Design and implement metrics to enable better customer and country insights, as well as support individuals to perform effectively

• Ultimately responsible for the CRM which includes integration of a new CRM system as well as oversight on data accuracy, and provision of sales training on usage

• Further sales improvement initiatives including team training and development, implementing new tools and technologies, and assisting in the development and execution of sales strategies and initiatives through data-driven recommendations

What you will need

• 4+ of experience in Sales Operations, or similar

• Experience in a fluid environment that required an ability to problem solve and develop solutions from scratch

• Data-driven and able to analyse complex information and build dashboards

• Technical skills with a preference for experience working with SQL and Python

• Ability to use PowerBi and experience in automating processes beneficial

• Hands-on approach with ability to drive change

• Exceptional stakeholder management skills

• Experience in managing teams 

Who we are

Sympower is accelerating the global transition towards ‘net-zero’ by helping to build smarter, cleaner renewable energy systems. Using our proprietary software platform, we help balance the supply and demand of electricity across international energy networks.

We help businesses, grid operators, asset owners and other energy stakeholders around the world reduce their carbon emissions, integrate more distributed renewable energy resources, and generate new revenue streams by participating in demand-side response services.

Learn more about us in this video!

In 2022, Sympower became a certified B Corp, which shows the company is meeting high standards of verified performance, accountability, and transparency across 5 impact areas: governance, workers, community, environment, and customers.

Sympower is an equal opportunity employer. We encourage a diverse workforce and are committed to creating an inclusive environment for all employees!

Your personal data will be processed in accordance with our Privacy Policy.

MESSAGE TO RECRUITMENT AGENCIES: support for filling this position is not required, so proposals for recruitment services will not be reviewed or responded to.