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Operational Support Analyst

  • Turku, Finland
  • Stockholm / Remote Sweden, Sweden
+1 more

Job description

The position

Our Operational Support Analyst will be responsible for carrying out invoicing and reporting to our customers and partners. You will collaborate closely with the country specialists to find a balance between a standardised invoicing and reporting process, while allowing for flexibility in the framework to meet local requirements. You will also have an overall view of our long-term availability for the resources that we operate and work closely with the trading desk and the country specialists in the company.

An important skill to be successful in this position is the ability to question certain ways of doing things and also have the drive and skill to change for the better - by streamlining and improving quality, since you will be working with flows coming from different countries, where processes have been set up separately. Our belief is that you can identify what's needed to streamline those processes, step by step, at the same time as they are being carried out by you.

This is a hybrid/remote role with approximately 2-3 days/week expected in one of our offices (Stockholm or Turku)

What is in it for you

We are committed to creating an inclusive and values-based culture where everyone feels that they belong and where everyone has the opportunity to do meaningful work.

We offer a market competitive compensation package, including but not limited to:

  • 30 Days Paid Holiday Leave

  • 1 Day Paid Wellness Leave

  • 1 Day Paid Birthday Leave

  • Paid Maternity and Partner Leave

  • Pawternity Leave

  • Mental Health and Wellbeing Support

  • Remote Office Budget

  • Internet Allowance

  • Development Plan & Budget

  • Stock Appreciation Rights

  • 2 Days Paid Volunteer Leave

Learn about all of our benefits on our careers page.

What you will do

  • Invoicing, in collaboration with the team's country specialists

  • Retrieving data needed in support of invoicing

  • Creating customer reports, with responsibility for improving and automating these processes to improve efficiency and to provide a great customer experience

  • Monitoring our long-term availability for the resources that we operate, providing a consumption or production plan to our trading desk

  • Striving to improve these and other operational processes

Job requirements

What you will need

  • Fluent in English + either Finnish or Swedish

  • Proficient data analytics skills in Python and SQL

  • Strong analytical and detail-oriented attitude; a high degree of accuracy is required

  • Academic background in Economics or Engineering preferred

  • This is a hybrid/remote role with approximately 2-3 days/week expected in one of our offices (Stockholm or Turku)

Beneficial skills

  • 1+ years of experience in administrative reporting or invoicing

  • In-depth knowledge about demand response markets

  • Experience in coordinating projects

  • Experience in customer relationships

  • Experience in finance processes/ invoicing

Who we are

Sympower is accelerating the global transition towards ‘net-zero’ by helping to build smarter, cleaner renewable energy systems. Using our proprietary software platform, we help balance the supply and demand of electricity across international energy networks.

We help businesses, grid operators, asset owners and other energy stakeholders around the world reduce their carbon emissions, integrate more distributed renewable energy resources, and generate new revenue streams by participating in demand-side response services.

Learn more about us in this video.

In 2022, Sympower became a certified B Corp, which shows the company is meeting high standards of verified performance, accountability, and transparency across 5 impact areas: governance, workers, community, environment, and customers.

Sympower is an equal opportunity employer. We encourage a diverse workforce and are committed to creating an inclusive environment for all team members.

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MESSAGE TO RECRUITMENT AGENCIES: support for filling this position is not required, so proposals for recruitment services will not be reviewed or responded to.